Returns

 

Thank you for shopping with Elias Mercantile.

If you are not entirely satisfied with your purchase, we are here to help and happy to assist you. 

Returns will be accepted within 14 days from the receipt of your order.

For hygiene reasons, The Bed Cover returns cannot be accepted.

Returns cannot be accepted due to change of mind. 

To be eligible for a refund, items must be unused, in their original packaging in new condition.

Customers will assume the shipping cost for returned items. However, if the return is deemed to be due to an error on our part we will be happy to pay for the return shipping. The original shipping cost is non-refundable. 

Should you need to return an item, please use the form on the contact page with your order number and details about the product you would like to return. 

 

 

Shipping

  

Shipping within Australia

 

We are a small business so to keep things simple all orders are dispatched once per week. 

Shipping is calculated at check out and shipped via Australia Post or Sendle.

Once your order has been shipped, items become the property and responsibility of the purchaser.

Should items arrived damaged or the order become misplaced, please get in touch for any order details you may require for you to make a claim through Australia Post. 

Please ensure that your shipping address is entered correctly, once shipped the address cannot be adjusted, shipping cost will be charged again to resend. Refunds or replacements cannot be given for orders missing in transit should the address provided be incorrect. 

 

 

Shipping Internationally

 

We are pleased to be offering international shipping to our neighbours in New Zealand.

We are a small business so to keep things simple all orders are dispatched once per week.

Shipping is calculated at check out and shipped via Australia Post.

A tracking number will be sent once the order has been shipped 

Once your order has been shipped, items become the property and responsibility of the purchaser.

Should items arrived damaged or the order become misplaced, please get in touch for any order details you may require for you to make a claim through Australia Post. 

 

At this stage, we are unable to offer international shipping to other countries but we are working toward providing this service in the near future.